Manufacturing is evolving from simply producing goods to delivering outcomes through integrated services like maintenance, financing, and remote support. This shift is redefining field service as a strategic growth driver, requiring new technologies, closer collaboration with sales and engineering, and a more diverse, customer-focused workforce.

Field service management is playing an increasing role in customer satisfaction and product performance.

Field Service Engineers can be a company's second sales team. The article explains why organizations with field service engineers should use their customer skills in support of sales operations.

Quoted from “From Vision to Execution”, by Billy Marshall Can you see the answers to these questions every day in the metrics you review? Do these answers simply appear in a daily report, or does someone have to grind away for weeks to give you information that is irrelevant by the time you receive it?