Customer centricity is not just a principle; it’s a commitment. At Hitachi Energy, we believe that delivering excellence goes beyond providing world-class solutions—it’s about ensuring that every customer interaction is seamless, efficient, and impactful.We believe in continuously elevating Customer Experience. I’m thrilled to announce the footprint expansion of our Hitachi Energy Customer Contact Centre (CCC), a significant step forward in our journey on customer experience. This initiative is more than just a support system; it’s a customer-first approach designed to provide faster resolutions, seamless communication, and a unified touch-point for all inquiries. Whether it’s technical support, product information, or service requests, our customers now have a direct and efficient way to connect with us.

Through this, we have always worked to provide enhanced accessibility, speed and efficiency, and personalized support. This initiative has been a journey of collaboration, innovation, and a relentless focus on making our customer interactions smoother and more meaningful. This is a massive shout-out to the incredible teams. I feel proud to be one of the founding members of this center, and the teams have been working on it relentlessly, making this possible.As we continue to innovate, we remain committed to strengthening relationships, enhancing support, and delivering value beyond expectations.#CustomerExperience #CustomerCentricity #HitachiEnergy #Innovation #Leadership Karl Young, Ron Palinkas, MBA, Herb Rogers, Sofia Sauvageot, Wolfgang Mueller