The New Meeting Preps

Kindness

Teamwork

October 13, 2024

Today is a unique event for me. Even though our Americas team is spread out from Montreal to Sao Paulo, today we have the chance in the Houston area to meet. Our current team members as well as those who have left the team for new challenges in Customer Connect. This impromptu meeting is different. In addition to selecting a convenient place, date, and time, all of us took a few extra minutes to protect ourselves and our colleagues by taking a COVID test.

COVID test meeting ron palinkas high caliber teams

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Motivation and Motivating Others.

Long for the Sea

Communication

Secret Santa Without Borders

The Americas Customer Connect Team at Hitachi Energy holds their annual gift exchange.

Field Service

Service Management Questions

Quoted from “From Vision to Execution”, by Billy Marshall Can you see the answers to these questions every day in the metrics you review? Do these answers simply appear in a daily report, or does someone have to grind away for weeks to give you information that is irrelevant by the time you receive it?

Customer Service

Great Customer Service

A type of post I do not do often is reviews of businesses. However, I wanted to pass on a great experience with a growing auto service company that is growing throughout the United States – Christian Brothers Automotive (CBA).

Employee Engagement

Credibility

One of the most important aspects of followship and leadership is credibility. Credibility is neither awarded or won, it is earned. The formula for building credibility is through authenticity and trust.