A type of post I do not do often is reviews of businesses. However, I wanted to pass on a great experience with a growing auto service company that is growing throughout the United States – Christian Brothers Automotive (CBA). CBA provides general repair, inspections, and all the services you would expect from a service center. However, the level of customer service and professional courtesy is exceptional.
It begins with the overall courtesy when you book an appointment, the text messages that include status changes such as “The technician has begun repairs on your vehicle” all the way to a link with the summary of recommendations (with prices) so that you can check off repairs. Ending with a text message stating your vehicle is ready for pickup and an option to pay your bill online, this is really the way automotive service should work. Of course, there are the usual amenities we have grown to expect, a comfortable waiting room, complimentary water and coffee, as well as a prompt shuttle service.
The location I visited was the one located near Fulshear, TX, 6150 FM 1463 Rd, https://www.cbac.com/fulshear/?L=true . The gentleman who helped me and my family out with some repairs and transporting the vehicle to another repair service location so that we could take advantage of the warranty on our tires is Damian. Although I am sure it was a team effort by everyone at the location.
This is not a paid endorsement, but I have been visiting this location for over five years and I will happily continue to pay for extraordinary service and professionalism.
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