US Marines do battle with Norwegian school kids

Happy Birthday Haya

quality quote

The complex transitions leaders make.

This demonstrates how almost any group can build a successful organization if it figures out how to position these three building blocks. While it is sad today to see terrorists trying to make this same kind of organization, it is encouraging to see that when all civilized nations work together, we can splinter and collapse them, just like nations did to the pirates in the 18th century.

Ron Palinkas, the OG!

There is no shortage of advice for those who aspire to be effective leaders. One piece of advice may be particularly enticing: if you want to be a successful leader, ensure that you are seen as a leader and not a follower.

How do you make an impression as a service provider?

Field service management is playing an increasing role in customer satisfaction and product performance.

A flashback to the original slide show

The pictures are of my Grandfather's dog tags, a picture of him with Joshua as an infant, and a picture of Joshua as he serves as an Ensign at the US Navy Nuclear Propulsion School.

Field Service Engineers can be a company's second sales team. The article explains why organizations with field service engineers should use their customer skills in support of sales operations.

Visiting good friends in Dallas

An excellent experience with the Roadside Safety Service and the State Troopers.

An article discussing the diversity of languages in Switzerland.

Great collaboration starts with just one phrase, "I could really use your help..."

A history of challenge coins.

Presenting Sergio with the Customer Connect Challenge Coin

How Businesses Can Effectively Engage in Disaster Relief

Results of an effort in healthcare to foster a "culture of kindness."

Denise and Activate 10

Haya Madhoun joins Customer Connect Americas.

Challenge Coins